- Advance payment by invoice :
Choose your items, enter your delivery and billing address. Once you have confirmed your order, you will receive an invoice and our bank details by email.
- Payable by credit card (Visa, MasterCard, etc.) via PayPal:
Choose your items, enter your delivery and billing address. Once you have confirmed your order, you will be redirected to a secure payment page via PayPal. The amount of your order will be debited when you confirm your order on PayPal (and not before). After payment confirmation, it is important to return to our site to validate the order.
If you have any problems with an order or the payment method, you can call us at: +41 (0)22 736 70 40.
!!! ATTENTION !!! WE DO NOT ACCEPT CHECKS !!!
SHIPPING FEES:
For shipments within Switzerland, shipping costs are free for orders over 100 CHF in PostPac Priority (except for exceptions indicated on the specific product).
All deliveries are made by post.
Shipping cost estimates can be made during your order under "shipping estimate" from your cart.
Please check your details carefully before confirming your order, as the cost of resending your package will be charged to you.
DELIVERY TIMES:
- For shipments within Switzerland: Your order follows the normal preparation cycle by our shipping service, then it is delivered by post as normal or priority mail, according to your selection.
- For shipments outside of Switzerland: Your order follows the normal preparation cycle by our shipping service, then it is delivered by post (on average 5 to 20 business days depending on the country).
RETURNS AND COMPLAINTS:
You have 15 days from the receipt of your order to send us your complaints by letter, email, or telephone.
Note: Any return of a product must be previously approved by us.
We will assign you a return number which must be indicated on the package, otherwise it will be refused upon receipt.
Returns must be made in their original packaging, complete (accessories, instructions, etc.), in perfect condition, accompanied by a copy of the invoice.
Incomplete, damaged, deteriorated, or soiled items by the customer will not be accepted.
In particular, for safety reasons, we never exchange or take back an aerial fabric; a kite that has flown; fire juggling equipment that has been used; or a gym ball that has been inflated even once.
Return shipping costs remain the responsibility of the buyer.
Any return accepted by our customer service will result in the creation of a credit in the online store in favor of the buyer after a qualitative verification of the returned products.
Only the price of the returned products will be credited. Shipping and delivery costs will remain your responsibility.
Special case: If the initial amount of your order entitled you to free shipping, two cases may arise: (1) the value of the returned items drops the amount of your order below the free shipping threshold. We will credit you the value of the returned items, after deduction of the initially offered shipping costs. (2) the value of the returned items does not drop the amount of your order below the free shipping threshold. We will credit you the value of the returned items.
Contact us for more information at +41 (0)22 736 70 40.
PARTIAL DELIVERY:
Unless explicitly requested by you or due to our stock status, orders are usually delivered complete.
If an item ordered is not available at the time of your order, we may be able to send your order in multiple packages.
OTHER QUESTIONS ABOUT OUR TERMS OF SALE:
Do you have a question about our terms of sale that is not listed here?
Ask us directly at +41 (0)22 736 70 40!
IMPORTANT INFORMATION ABOUT OUR PRODUCTS:
Photographs, graphics, texts: Despite our efforts to be as accurate as possible and to best reflect the reality of the products, it may happen that an error appears in the description of a product. If you notice an error, please let us know as soon as possible so that it can be corrected.
We cannot be held responsible for changes to the presented products, as these may be modified without notice by the manufacturers. Product photos are non-contractual. The prices, descriptions, and colors of the products in our online catalog are for information purposes only and may be changed depending on availability, economic conditions, or market conditions.
RESPONSIBILITIES:
Jonglerie Contact cannot be held responsible for damages of any kind, whether material, immaterial, or physical, that may result from a malfunction or improper use of the sold products.
In particular, concerning balancing equipment, fire juggling, and sport and traction kites, Jonglerie Contact assumes no liability for any damages of any kind resulting from the use of products not in accordance with the following basic recommendations:
For balancing:
- always use the equipment with someone to assist you,
- use appropriate safety gear for each product,
And in all cases: use common sense at all times.
For fire juggling:
- never practice indoors or in a very dry place,
- never juggle with fire alone,
- wear flame-resistant clothing (e.g., jeans, cotton),
- cover your hair,
- pay attention to your surroundings (straw, paper, fuel, etc.),
- Keep a safe distance from your audience (minimum: 5 meters),
- Always plan how to "extinguish" if something goes wrong (water, extinguisher, blanket, etc.),
- drain the Kevlar well before lighting it,
- check that you do not have fuel on your clothes,
- always check your equipment,
- practice tricks that you have mastered,
- pay attention to the wind direction and children.
And in all cases: use common sense at all times.
For kites and traction sports:
- choose a clear and safe place,
- stay away from power lines, telephone lines, and other cables,
- do not practice near trees, houses, roads or traffic, signposts, cliffs,
- do not fly your device over people,
- do not practice near airfields and airports, power plants,
- consider the weather, especially avoiding thunderstorms, strong winds, or days with strong wind variations,
- follow the conditions of use of the equipment,
- choose a kite whose traction is suitable for weather conditions and the size of the pilot,
- use the safety accessories recommended by the manufacturer,
And in all cases: use common sense at all times.
WARRANTY:
All our items are guaranteed (duration varies depending on the product).
The warranties do not cover:
- the replacement of consumables (batteries, bulbs, etc.),
- abnormal or non-compliant use of the products.
- defects and their consequences due to the intervention of a repairer not authorized by our store,
- defects and their consequences related to non-compliant use of the product (not provided by the manufacturer).
- defects and their consequences related to any external cause.
AFTER-SALES SERVICE:
We guarantee after-sales service for all our products.
For more information, you can contact us at +41 (0)22 736 70 40.